Incident Investigation

Thousands of workplace incidents occur throughout the United States and Canada every day. Most are caused by the failure of people, equipment, supplies, or surroundings to behave as expected.

Many incidents appear to happen for obvious reasons.  It is easy to conclude that a worker was involved in an incident because they were working unsafely, or because the work site was known for its hazardous conditions. Although these things can contribute to an incident, there may also be other, less obvious factors involved. The true cause of an incident may not be discovered until an incident investigation is conducted. The investigation will determine not only what happened, but how, and why.

This course will help you understand how and why incidents in the workplace are investigated. It will also examine the process of Root Cause Analysis and present good safety practices that can help prevent incidents from occurring.

Learning Objectives:

• Understand the goals of an incident investigation and how it can prevent similar incidents from occurring in the future
• Know who should conduct an incident investigation
• Secure an incident scene
• Apply Root Cause Analysis to an incident investigation
• Understand why complete and thorough interviews are important and how you can help in this process
• Report close calls and near misses effectively

Understand the role of policies, equipment, and training in preventing incidents

Course Outline:

• Page 2 – Introduction
  • Welcome to Incident Investigation
  • Workplace Incidents
  • Learning Objectives
• Page 3 – Preparing for an Incident Investigation
  • The Goals of Incident Investigation
  • The Investigation Team
  • Check Your Understanding
• Page 4 – Determining the Cause(s)
  • Policies, Equipment, and Training
  • Skipping Proper Procedures
• Page 5 - Doing Your Part
  • Incident Investigation Interviews
  • If You Are a Witness
  • Learning from a Near Miss
  • Keeping Supervisors Informed
  • Check Your Understanding
• Page 6 - Reaching Conclusions
  • Reaching Conclusions
  • The Wet Floor
  • The Wet Floor – Investigation
  • The Wet Floor – Conclusion
  • The Injured Electrician
  • The Injured Electrician – Investigation
  • The Injured Electrician – Conclusion
  • The Fallen Worker
  • The Fallen Worker – Investigation
  • The Fallen Worker – Conclusion
  • Check Your Understanding
• Page 7 – After the Investigation
  • After the Investigation
  • Check Your Understanding
• Page 8 – Conclusion
• Page 9 – Test

Target Audience:

Health and safety committee members, health and safety representatives, supervisors

Duration:

0.5 hours

Features:

Accessible, audio, mobile

Module(s):

12483EN