Safety and Compliance

Topics in this course include: the importance of knowing your audience and understanding the law, recognizing your limits in communication, the importance of saying what you mean and using facts in communications, managing closure with clients, the importance of record retention, and more.

The Record Management module provides information on how to maintain accurate and important workplace records.

This course looks at safety attitudes in the workplace and teaches you about safety audits.

This Course summarizes the Sarbanes-Oxley Act and describes the important new obligations it imposes — particularly for the senior management of public companies.

This module will introduce key concepts in security, and provide you with a basic understanding of the security function. We will outline the five primary responsibilities of the security function, and review common security-related events, including crimes involving security.

The Telemarketing Compliance module provides information on the rules by which telemarketing employees must abide. Topics covered in this module include: the history and sources of telemarketing law, Do-Not-Call Rules, National Do-Not-Call List Exemptions, Auto-Dialing Regulations, call abandonment and abusive telemarketing practices.

The SBAR (Situation, Background, Assessment, Recommendation) technique provides a framework for critical communication where time is limited, and where clarity and precision are essential.

This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems.

This course will help you recognize situations presenting unfair-competition issues and deal with them properly.

This module was developed to help you understand the False Claims Act (FCA), its administrative remedies and federal whistleblower-protection laws. The module covers the basics of the law and what you can do to stop defrauders in their tracks.

This course familiarizes you with the WHMIS 2015 system and how it is used in workplaces.

Everyone is affected by the negative consequences of a workplace that allows bullying. This course is designed to inform employers, managers, supervisors and employees of their obligations and their roles in ensuring a respectful workplace that is free from bullying.